Shipping and Returns

About Returns

Please note that due to the customized nature of our products, we are unable to accept returns at this time. Our dedicated team of designers meticulously craft each piece, ensuring the highest quality and attention to detail.

Handcrafted design and production require time. Each piece by TONG takes approximately 1.5 months to create and refine, ensuring the best possible outcome for you.

About Shipping

Shipping artwork involves inherent risks. We use the safest, most secure, and eco-friendly packaging to guarantee your piece arrives 100% intact. For any questions regarding shipping times or costs, feel free to message us anytime. We are dedicated to serving you.